Refund policy

Policy Statement

At Nappy Goo HQ, we are committed to ensuring customer satisfaction and adhering to Australian Consumer Law. If you are not completely satisfied with your purchase, please contact us to discuss further.

Change of Mind: Please note - we do not accept returns or provide refunds due to a change of mind.  

Exchange/Refund Process

To request an exchange or refund, please follow these steps:

1. Contact Us: Reach out to our customer service team within 30-days of purchase, either via phone or email.
2. Provide Evidence: Be prepared to provide your proof of purchase and any relevant details (e.g. images, batch, expiry) about the issue.
3. Return the Product: If applicable, return of the product will be arranged with customer.  
4. Exchange/Refund: Items eligible for exchange or refund will be processed within 14-days.

Contact Information

• Phone: 03 9345 5995
• Email: info@nappygoo.com.au

Compliance with Australian Consumer Law

This policy complies with the Australian Consumer Law, ensuring your rights as a consumer are protected. If you feel your rights are not being upheld, you may contact the Australian Competition and Consumer Commission (ACCC) for further assistance.

Last Updated: October 2024